PRIVACY POLICY
At Concrete & Epoxy by CSI (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By visiting our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
When you contact us through our website, request a quote, or communicate with us, we may collect:
-
Name
-
Phone number
-
Email address
-
Address or project location
-
Any additional details you voluntarily provide regarding your project or inquiry
b. Automatically Collected Information
When you browse our website, we may automatically collect:
-
IP address
-
Browser type and version
-
Device information
-
Pages visited and time spent on the website
-
Cookies and similar tracking technologies
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your information for the following purposes:
-
To respond to inquiries and provide quotes or estimates
-
To schedule services or follow up on your project
-
To improve our website, customer service, and offerings
-
To send relevant updates, promotions, or service reminders (only when consent is given)
-
To maintain internal records and support business operations
We do not sell, rent, or trade your personal information to third parties.
3. Sharing Your Information
We may share your information only in the following situations:
-
With trusted service providers who assist in operating our business (e.g., website hosting or email communication), under strict confidentiality
-
When required by law, court order, or government authority
-
To protect our legal rights, property, and operations
We never share your information for marketing purposes without your explicit consent.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
-
Enhance user experience
-
Track website traffic and performance
-
Remember your preferences
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Data Security
We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission or storage is 100% secure.
6. Your Rights and Choices
You have the right to:
-
Request access to your personal information
-
Ask for corrections or updates
-
Request deletion of your data (when legally permitted)
-
Opt out of promotional emails at any time
To exercise these rights, contact us at:
📧 info@dfwepoxy.com
📞 (972) 292-8057
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies.
8. Updates to This Policy
We may update this Privacy Policy when necessary to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Concrete & Epoxy by CSI
Frisco, Texas – Serving the Dallas/Fort Worth Metroplex
📞 (972) 292-8057
💻 www.dfwepoxy.com